Active Tourism Services outsourcing: a case study
نویسندگان
چکیده
1 Federated Database and Data Warehouse Research Group, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] 2 Federated Database and Data Warehouse Research Group, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] 3 Dpt. of Computer Science, E.P.S. :: University of Jaén (Andalucía), SPAIN, [email protected] 4 Dpt. of Software Engineering, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] 5 Dpt. of Software Engineering, E.T.S.I.I.T. :: Universidad de Granada (Andalucía), SPAIN, [email protected] Abstract – In this work we present the case of the implementation of a specific Business Process Outsourcing (BPO) solution for Small and Medium-Sized Enterprises (SMEs) related to the active tourism sector. In addition, we show how too complex Information and Communication Technology (ICT) tasks for this kind of enterprise can be externalized. The specific business task contracted to a third-party service provider is the intelligent planning of tourism packages according to the user preferences and characteristics.
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